题目内容:
A.CreateResourceGroupsB.CreateSkills
C.AssignResourceGroupsandSkillstoAgents
D.CreateContactServiceQueues
E.ProvisionRemoteMonitoring
F.ProvisionAgent-basedRouting
参考答案:
B.CreateSkills
C.AssignResourceGroupsandSkillstoAgents
D.CreateContactServiceQueues
E.ProvisionRemoteMonitoring
F.ProvisionAgent-basedRouting